Terms of Service

Last updated: February 14, 2025

1. Acceptance of Terms

By accessing and using RedNote ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

RedNote provides AI-powered content generation services, including but not limited to Chinese name generation, bilingual title generation, and Qi Men Dun Jia analysis. The Service may be updated, modified, or enhanced from time to time.

3. User Accounts

To access certain features of the Service, you must register for an account. You agree to provide accurate and complete information when creating your account and to update such information to keep it accurate and current.

4. Payments & Refund Policy

All payments for the Service are processed securely through our payment providers. By subscribing to a paid plan, you agree to the following terms:

4.1 Subscription Payments

  • Subscriptions are billed in advance on a monthly basis
  • Payment will be charged to your payment method at confirmation of purchase
  • Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date
  • You can manage and cancel your subscription through your account settings

4.2 Refund Policy

  • We offer a 7-day money-back guarantee for new subscriptions
  • Refund requests must be submitted within 7 days of the initial purchase
  • Refunds are processed through the original payment method
  • Refunds may take 5-10 business days to process
  • We do not provide partial refunds for unused service time after the 7-day period

5. Usage Guidelines

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Share your account credentials with others
  • Resell or redistribute the Service without authorization

6. Intellectual Property

The Service and its original content, features, and functionality are owned by RedNote and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Content Ownership

You retain all rights to the content you generate using our Service. However, you grant us a non-exclusive license to use, store, and copy that content solely to provide and improve our services.

8. Service Availability

While we strive to provide uninterrupted service, we do not guarantee that the Service will be available at all times. We reserve the right to modify or discontinue the Service with or without notice.

9. Limitation of Liability

RedNote shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the Service.

11. Contact Information

For any questions about these Terms of Service, please contact us at support@rednote.host